Terms and Conditions

1.1 These Pet Owner Terms and Conditions, together with the App Permissions Policy

(Division Four), the Privacy and Data Protection Policy (Division Two), the Disclaimers (Part E), the applicable payout and incentive schedules, service standards, safety protocols and all other policies published on or through the Application from time to time (collectively, the "Terms"), constitute a legally binding agreement between you ("You" or "Your") and ANIMAL CONNECT (OPC) Private Limited (CIN: U96092MH2026OPC473373), having its registered address at 503, B Wing, Star Plaza, M. G. Road, Borivali East, Mumbai, Borivali East, Maharashtra, India, 400066, which owns and operates the mobile applications branded "Animal Connect In" ("Animal Connect", "Company", "we", "us" or "our").

1.2 Your access to and use of the Application and all related interfaces (collectively, the

"Platform") and the availing of any Services (as defined below) is offered to You conditional upon Your unconditional acceptance of these Terms.

1.3 These Terms supersede all prior arrangements, understandings or communications

between You and the Company in relation to the subject matter hereof.

1.4 Acceptance of these Terms is recorded electronically by way of Your affirmative action of

clicking, tapping or checking the acceptance box, and such acceptance shall be treated as a valid electronic record under the Information Technology Act, 2000 and shall constitute a valid and binding contract under Section 10A thereof.

2.1 In these Terms, unless the context otherwise requires:

(a) "Application" or "App" means the Animal Connect mobile application made available on Android and/or iOS platforms, including all updates, versions and modifications thereto;

(b) "Booking" means a request raised by You through the Platform for a Service in respect of Your Pet, specifying the date, time, duration, the name and details of the Pet, the pick-up location and such other particulars as the Platform may require;

(c) "Booking Fee" means the amounts payable by You in respect of a Booking, as displayed on the Platform at the time of confirmation, inclusive or exclusive of applicable taxes as indicated therein;

(d) "Pet" means the dog (or such other animal as the Company may permit on the Platform from time to time) registered by You on the Platform in respect of which a Booking is placed;

(e) "Services" means the services facilitated through the Platform, which at launch comprise dog-walking services and such allied services as may be notified on the Platform from time to time;

(f) "Walker" means an independent service provider registered on the Platform who

offers and performs the Services, and who is not an employee of the Company;

(g) "Walk" means a single instance of the dog-walking Service performed pursuant

to a confirmed Booking;

(h) "Applicable Law" means all statutes, enactments, rules, regulations, bye-laws, notifications, circulars, directions and orders of any governmental or municipal authority in India as may be applicable, including without limitation the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, the Consumer Protection (E- Commerce) Rules, 2020, the Prevention of Cruelty to Animals Act, 1960 and the rules made thereunder, the Mumbai Municipal Corporation Act, 1888, and the applicable municipal laws and bye-laws relating to the keeping of pet animals.

2.2 References to the singular include the plural and vice versa. Headings are for convenience

only and do not affect the construction of these Terms. The words "include" and "including" are without limitation.

4.1 Minimum age.

The Platform is intended solely for use by persons who have attained the age of eighteen (18) years. By registering, You represent and warrant that You are at least eighteen (18) years of age and are legally competent to enter into and be bound by these Terms.

4.2 The Services are not available to persons under the age of eighteen (18) years. You may

not authorise or permit any third party, including any minor, to use Your account or to hand over or receive custody of the Pet from a Walker on Your behalf, save as expressly permitted under Clause 10 and subject always to Your full responsibility for such person.

4.3 Misrepresentation of age or identity.

If the Company becomes aware, or acquires credible information, that You have misrepresented Your age, identity or any other particulars furnished at the time of registration or thereafter, the Company reserves the right, at its sole discretion and without prior notice, to:

(a) suspend, restrict or permanently deactivate Your account;

(b) cancel any pending or ongoing Booking;

(c) decline to process any claim, refund, credit or benefit otherwise available to You,

including any benefit under any insurance arrangement; and

(d) retain such information and take such action as may be required under Applicable

Law.

4.4 In the event of any such misrepresentation, You shall remain fully liable for all Bookings

placed and all consequences arising from Your use of the Platform, and the Company shall bear no liability whatsoever in respect thereof.

4.5 Accuracy of information. You undertake to provide true, accurate, current and complete

information at the time of registration and at all times thereafter, including Your name, mobile number, address, pick-up location and all particulars of the Pet, and to promptly update the same upon any change.

4.6 Account security. You are solely responsible for maintaining the confidentiality of Your

account credentials and the one-time passwords sent to Your registered mobile number, and for all activity undertaken through Your account. You shall notify the Company immediately upon becoming aware of any unauthorised use of Your account.

4.7 One account. You may maintain only one account on the Platform. The Company reserves

the right to merge, restrict or deactivate duplicate accounts.

4.8 Verification. By using the Platform, You authorise the Company, directly or through third-

party service providers, to collect information about You and to make such enquiries as may be necessary to validate Your identity and the particulars furnished by You, in accordance with the Privacy and Data Protection Policy.

5.1 At launch, the Platform facilitates dog-walking services, whereby a Walker attends at the

location specified by You, collects the Pet, walks the Pet for the duration selected by You and returns the Pet to the said location upon completion of the Walk.

5.2 The scope of the dog-walking Service comprises only the following:

(a) collection of the Pet from the pick-up location at the scheduled time;

(b) walking the Pet on leash for the booked duration, within a reasonable radius of

the pick-up location;

(c) basic care incidental to the Walk, including provision of water where made

available by You, and disposal of waste in accordance with municipal requirements; and

(d) return of the Pet to the pick-up location and completion of the Walk on the

Platform.

5.3 Unless expressly notified on the Platform as a separate service, the Services do not

include: grooming; bathing; feeding beyond such treats as You expressly authorise; administration of medication; veterinary care; training; boarding, day-care or overnight stay; transportation of the Pet by vehicle; off-leash exercise; or unsupervised access to Your premises.

5.4 The Company may introduce, modify, suspend or discontinue any Service, feature, city or

service area at its discretion, and shall endeavour to notify material changes through the Platform.

5.5 Services are available only in such areas, on such days and during such hours as are

indicated on the Platform. Availability of a Walker is not guaranteed and is subject to Walker acceptance.

6.1 Ownership and authority. You represent that You are the lawful owner of the Pet or are

otherwise duly authorised by the owner to place the Booking and to grant the authorisations contained in these Terms, including the authorisation under Clause 16 (Emergency Medical Situations).

6.2 Vaccination. You represent, warrant and undertake that, as on the date of each Booking,

the Pet:

(a) has been vaccinated against rabies and is otherwise vaccinated in accordance with

the vaccination schedule recommended by a registered veterinary practitioner, and that such vaccinations are current and not overdue;

(b) has been dewormed and treated for ticks, fleas and ectoparasites as recommended

by a registered veterinary practitioner; and

(c) is not suffering from, and has not within the preceding fourteen (14) days shown

symptoms of, any contagious or communicable disease or condition.

6.3 You shall upload legible copies of the current vaccination record of the Pet where the

Platform so requires, and shall produce the original vaccination card for inspection upon request. The Company may refuse or cancel a Booking where such records are not furnished or appear to be incomplete, expired or unreliable.

6.4 Municipal licence. Where Section 191B of the Mumbai Municipal Corporation Act, 1888,

or any other applicable municipal law, including the bye-laws of the Municipal Corporation of Greater Mumbai, requires a licence or registration in respect of the keeping of a dog, You shall obtain and maintain such licence or registration, and You shall be solely responsible for compliance with the same.

6.5 Mandatory disclosures. At the time of registering the Pet and, in any event, prior to the

commencement of each Walk, You shall accurately and fully disclose on the Platform:

(a) the breed, approximate age, sex, weight and size category of the Pet, and whether

the Pet is sterilised or is in season;

(b) all pre-existing or current medical conditions, injuries, allergies, disabilities,

ongoing medication, recent surgery or post-operative restrictions, and any restriction on exercise or exertion advised by a veterinary practitioner;

(c) all behavioural traits or tendencies relevant to the safety of the Walker, the Pet,

other animals or the public, including any history of biting, snapping, nipping, lunging, growling, resource guarding, separation anxiety, aggression or reactivity towards persons, children, other dogs or animals, vehicles, cyclists or noises;

(d) the temperament tags applicable to the Pet, selected from the tags made available

on the Platform, in accordance with Clause 6.6;

(e) any tendency of the Pet to escape, slip its collar, bolt, pull excessively or refuse to

walk;

(f) any prior incident in which the Pet has caused injury to any person or animal, or

has been the subject of a complaint, notice or proceeding; and

(g) any specific handling instructions, commands, equipment requirements (such as

harness, muzzle or double-lead) or triggers to be avoided.

6.6 Temperament tags. At the time of creating the Pet profile, and prior to each Booking

where the Platform so requires, You shall select from the temperament tags made available on the Platform those tags which accurately and completely describe the temperament and behaviour of the Pet. You acknowledge that:

(a) the temperament tags are relied upon by the Company for the purpose of

allocating a Walker of appropriate competence and experience, and by the Walker for the purpose of determining the manner of handling the Pet;

(b) You shall select all tags which apply, and shall not omit, understate or misdescribe

any tag relating to aggression, reactivity, anxiety, pulling, escaping or any other trait bearing upon safety, whether in order to secure a Booking or otherwise;

(c) the selection of an incorrect or incomplete tag shall constitute a non-disclosure

and a misrepresentation for the purposes of Clauses 14 and 17, and shall entitle the Walker to refuse or discontinue the Walk and shall render You liable for all consequences arising therefrom; and

(d) You shall review and update the temperament tags whenever the behaviour of the

Pet changes, and in any event upon the occurrence of any incident.

6.7 Continuing obligation. The disclosures under Clauses 6.5 and 6.6 are a continuing

obligation. You shall promptly update the Platform, and shall inform the Walker prior to the commencement of the Walk, of any change in the health, behaviour or condition of the Pet, including any condition arising after the Booking is confirmed.

6.8 Equipment. You shall provide a properly fitted collar or harness, a leash in sound

condition, an identification tag and, where the Pet's behaviour so warrants, a muzzle. You warrant that such equipment is safe, appropriate for the size and strength of the Pet and free from defect. The Company and the Walker shall not be liable for any consequence arising from defective, unsuitable or ill-fitting equipment provided by You.

6.9 Ineligible pets. The Company may, at its discretion, decline to accept a Booking or may

remove a Pet from the Platform where, in its assessment, the Pet poses a risk to the Walker, to other animals or to the public, or where the Pet is not fit to be walked, including in the case of a Pet which is subject to any restriction under Applicable Law.

8.1 Verification. Walkers are onboarded on the Platform after completion of such identity and

background verification checks as the Company may prescribe from time to time, which may be conducted through third-party verification agencies. Such checks may include verification of government-issued identity documents, address, contact particulars and criminal record checks, to the extent permitted by Applicable Law and the databases available to such agencies.

8.2 You acknowledge that verification is conducted on the basis of information furnished by

the Walker and records available with third-party agencies and public databases, and that the Company does not and cannot warrant the completeness, accuracy or currency of such records. The description of a Walker as "verified" on the Platform denotes only that the Walker has completed the Company's prescribed onboarding checks as at the date thereof, and does not constitute a warranty, guarantee or representation by the Company as to the character, conduct, competence or future behaviour of the Walker.

8.3 Training. Walkers may undergo such orientation or training in animal handling as the

Company may arrange from time to time, whether directly or through third-party trainers. The description of a Walker as "trained" denotes participation in such programme and does not constitute a professional certification, nor a warranty as to the outcome of any Walk.

8.4 Allocation. Walkers are allocated on the basis of availability, proximity, pet size

preference, travel mode and such other parameters as the Platform may apply. The Company does not guarantee the allocation of any particular Walker, nor the continuity of the same Walker across Bookings.

8.5 Ratings, reviews and profile information relating to Walkers are provided for

informational purposes and are, in substantial part, generated by users of the Platform. The Company reviews the written remarks submitted with a rating before publication. The Company does not, however, independently verify the accuracy of user-generated content and does not endorse any Walker on the basis thereof.

11.1 The Booking Fee applicable to a Booking shall be displayed on the Platform prior to

confirmation. Fees may vary by city, duration, pet size, time of day, day of the week, demand and such other parameters as may be notified on the Platform.

11.2 The Company may revise its fees, platform fees, convenience fees, surge or peak-hour

charges and cancellation charges from time to time. Revised charges shall apply prospectively to Bookings placed after the revision is published on the Platform, and it shall be Your responsibility to remain informed of the charges applicable at the time of Booking.

11.3 All amounts payable are exclusive of applicable taxes unless otherwise stated, and all

applicable Goods and Services Tax and other statutory levies shall be borne and paid by You.

11.4 Payment shall be made through the payment methods made available on the Platform,

which may include unified payments interface, debit or credit cards, net banking, wallets or such other instruments as may be enabled. Payments are processed through third-party payment aggregators and gateways, and Your use thereof shall additionally be governed by their terms.

11.5 The Company does not store card or banking credentials except as permitted under

Applicable Law and the directions of the Reserve Bank of India. The Company shall not be liable for any failure, delay, decline or error in a payment transaction attributable to Your bank, card issuer, payment instrument or the payment aggregator.

11.6 Where any amount remains due and unpaid, the Company may withhold Services, set off

such amount against any refund or credit due to You, and suspend Your account until payment is received.

11.7 Gratuities or tips, where enabled on the Platform, are voluntary and are payable to the

Walker in addition to the Booking Fee.

12.1 Cancellation by You. You may cancel a confirmed Booking through the Platform. The

consequences of cancellation shall be as follows:

(a) where the Booking is cancelled at least one (1) hour prior to the scheduled

commencement of the Walk, the Booking Fee shall be refunded in full, save for any non-refundable payment gateway or convenience charges as may be notified on the Platform;

(b) where the Booking is cancelled in less than one (1) hour prior to the scheduled

commencement of the Walk, or at any time after the Walker has arrived at the pick-up location or after the Walk has commenced, no refund shall be payable.

(c) where the Booking is cancelled after the Walker has arrived at the pick- up location or after the Walk has commenced, no refund shall be payable.

12.2 The withholding of the refund upon a cancellation falling within Clause 12.1(c) represents

a genuine pre-estimate of the loss occasioned to the Walker and the Company, including the Walker's committed time and travel, and is agreed by You to be reasonable. The Company reserves the right to introduce a cancellation charge in respect of cancellations falling within Clause 12.1(b), which shall take effect only upon publication of the revised charge on the Platform in accordance with Clause 11.2.

12.3 Cancellation by the Walker or the Company. Where a Booking is cancelled by the

Walker or by the Company for reasons not attributable to You, the Company shall endeavour to allocate a substitute Walker and, failing that, shall refund the Booking Fee in full.

12.4 Refund timelines. Refunds shall be initiated to the original mode of payment within 5 to

7 business days of the refund becoming payable, and the actual credit shall be subject to the processing timelines of the payment aggregator, Your bank or card issuer, which are beyond the Company's control. Where enabled, You may alternatively elect to receive the refund as credits in Your Platform wallet.

12.5 The Company may, at its discretion and without admission of liability, issue a partial

refund, credit or adjustment where a Walk is materially curtailed or not performed in accordance with the Booking.

12.6 Repeated cancellations by You may result in restriction, suspension or deactivation of Your

account.

14.1 The Company and the Walker each reserve the right to refuse to commence, or to

discontinue at any time, a Walk, without any liability and without refund, where:

(a) material information regarding the Pet, including its medical condition,

behavioural history or vaccination status, has not been disclosed, has been incompletely disclosed, or has been misrepresented;

(b) the Pet appears to be unwell, injured, in distress, in season, or otherwise unfit to

be walked;

(c) the Pet displays aggression towards, or attempts to attack, bite, snap at or injure,

the Walker, any person or any other animal;

(d) the Pet is not in possession of a safe and properly fitted collar, harness or leash,

or the equipment provided is defective or unsuitable;

(e) the pick-up location, or the conditions at or around it, appear to the Walker to be

unsafe;

(f) You or any person at the pick-up location behaves in a manner that is abusive,

threatening, discriminatory, harassing, intoxicated or otherwise inappropriate; or

(g) continuation of the Walk would, in the Walker's reasonable judgement, endanger

the Pet, the Walker, any other animal or the public, or would contravene Applicable Law.

14.2 Where a Walk is discontinued under Clause 14.1, the Walker shall return the Pet to the

pick-up location or, where that is not reasonably possible, shall secure the Pet in the manner set out in Clause 16 and shall promptly inform You and the Company.

14.3 In the event of non-disclosure or misrepresentation under Clause 14.1(a), You shall

additionally be liable in accordance with Clause 17.

15.1 You shall:

(a) provide true, accurate and complete information regarding Yourself and the Pet, and update the same as required;

(b) treat every Walker with courtesy, dignity and respect, and refrain from any conduct that is abusive, threatening, intimidating, discriminatory, sexually coloured or harassing, whether in person, over telephone, through in-app chat or otherwise;

(c) ensure that the Walker is not subjected to any unsafe condition at or around the pick-up location, including the presence of an unrestrained aggressive animal;

(d) not require or induce a Walker to perform any service outside the scope of the Booking, to travel outside the agreed area, to handle more animals than agreed, or to act in contravention of these Terms or Applicable Law;

(e) not solicit, engage or accept services from a Walker outside the Platform during the subsistence of Your account and for a period of six (6) months from the date of the last Service performed by such Walker for You through the Platform;

(f) save as provided in sub-clause (i), not record, photograph or publish any image or footage of a Walker for any purpose other than raising a bona fide complaint with the Company or with a lawful authority;

(g) not use the Platform for any unlawful, fraudulent or abusive purpose, nor upload any content that is defamatory, obscene, infringing or otherwise unlawful, nor attempt to interfere with, reverse engineer, decompile, scrape or disrupt the Platform or its security features;

(h) comply with all Applicable Law relating to the keeping, licensing, vaccination, control and welfare of the Pet, including the Prevention of Cruelty to Animals Act, 1960 and applicable municipal bye-laws; and

(i) acknowledge that the Walker may be captured on audio or video by any home security camera or video doorbell at the pick-up location during the handover process, respect the Walker's right to privacy, and not publish, broadcast, distribute or share any such recording of the Walker on social media, public platforms or with third parties, save with the Walker's prior express written consent, for the purpose of raising a bona fide complaint with the Company, or where required by a lawful authority.

15.2 The Company operates a zero-tolerance policy in respect of any conduct amounting to

sexual harassment, assault, physical violence, threat or discrimination against a Walker. Any such conduct shall result in immediate and permanent deactivation of Your account and may be reported to the appropriate authorities.

16.1 You acknowledge that a medical or other emergency may arise in the course of a Walk,

including injury to the Pet, sudden illness, collapse, heat stress, an altercation with another animal, a road traffic incident or escape of the Pet.

16.2 Authorisation. You hereby irrevocably authorise the Company and the Walker, in the

event of any such emergency, and where in the reasonable judgement of the Walker or the Company immediate action is required in the interest of the Pet's health or safety, to:

(a) administer or arrange basic first aid;

(b) transport the Pet, by such means as may be available, to the nearest available

veterinary practitioner, clinic or hospital, whether or not the same is the veterinarian nominated by You;

(c) authorise and permit such examination, diagnosis, treatment, procedure, surgery,

hospitalisation as the attending veterinary practitioner may consider necessary; and

(d) take such other steps as may reasonably be required to secure the safety of the Pet,

in each case without first obtaining Your prior permission, where the Walker or the Company is unable to reach You promptly or where, in their reasonable judgement, any delay occasioned by seeking Your permission would be prejudicial to the Pet.

16.3 The Walker and the Company shall use reasonable efforts to contact You and Your

emergency contact at the earliest practicable opportunity, and shall keep You informed of the steps taken.

16.4 Costs. All costs of transportation, veterinary consultation, treatment, medication,

hospitalisation and allied expenses incurred pursuant to Clause 16.2 shall be borne solely by You, and You shall reimburse the Company or the Walker, as the case may be, within fifteen (15) days of demand, together with supporting documentation. The Company may raise a payment request for such amounts through the Platform or set off the same against any amount payable to You.

16.5 Neither the Company nor the Walker warrants any outcome of any veterinary intervention,

and neither shall be liable for the acts, omissions, negligence or standard of care of any veterinary practitioner, clinic or hospital, who shall be an independent third party.

16.6 Nothing in this Clause 16 obliges the Company or the Walker to incur any expenditure or

to take any particular step, and the exercise of the authorisation herein is entirely at their discretion.

17.1 You are and shall remain the owner and keeper of the Pet at all times, and the temporary

custody of the Pet by the Walker for the purpose of the Walk shall not transfer to the Walker or to the Company the responsibilities attaching to ownership.

17.2 You shall be solely responsible and liable for any injury, death, loss, damage, cost or

expense of any nature whatsoever caused by the Pet, whether during or in connection with a Walk, to:

(a) the Walker or any other person;

(b) any other animal;

(c) any property, whether public or private; or

(d) the Pet itself, where such injury or loss arises from any condition, tendency or

characteristic of the Pet.

17.3 Your liability under Clause 17.2 shall subsist irrespective of whether the relevant

condition, tendency or characteristic of the Pet was known to You, and shall be absolute where the same was known to You and was not disclosed on the Platform.

17.4 Where any injury, loss or damage arises from or is contributed to by Your non-disclosure,

incomplete disclosure or misrepresentation of any medical, behavioural or other material condition of the Pet, or from defective or unsuitable equipment furnished by You, You shall bear the entirety of the resulting liability, including all medical expenses of any injured person, all veterinary expenses, all costs of repair or replacement of property, and all legal costs.

17.5 You shall promptly report to the Company any incident involving the Pet occurring during

or in connection with a Walk, and shall provide such cooperation, information and documentation as the Company may reasonably require, including for the purposes of any insurance claim, investigation or proceeding.

17.6 You shall be responsible for compliance with all requirements arising under Applicable

Law consequent upon any bite or injury caused by the Pet, including reporting requirements and post-exposure obligations.

18.1 The Platform and all content thereon are provided on an "as is" and "as available" basis.

To the maximum extent permitted by Applicable Law, the Company disclaims all warranties, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

18.2 The Company does not warrant that the Platform will be uninterrupted, timely, secure or

free from error, virus or other harmful component, or that any defect will be corrected.

18.3 The Company is not the provider of the Services. The Company shall not be liable for

any act, omission, delay, negligence, wilful misconduct, deficiency in service or breach on the part of any Walker, nor for the conduct of the Pet, nor for any incident occurring in the course of a Walk.

18.4 Without prejudice to the generality of the foregoing, the Company shall not be liable for:

(a) any injury to, illness of, escape of, loss of, theft of or death of the Pet occurring

during or in connection with a Walk;

(b) any injury or loss caused by the Pet to any person, animal or property;

(c) any loss, theft of or damage to any property, keys, access devices or premises;

(d) any failure, interruption or inaccuracy of the live tracking, notification or

communication features;

(e) the acts or omissions of any third party, including veterinary practitioners,

verification agencies, trainers, payment aggregators, telecommunication providers and map or location service providers; or

(f) any consequence of any arrangement entered into by You with a Walker outside the Platform.

18.5 In no event shall the Company be liable for any indirect, incidental, special, punitive or

consequential damages, or for loss of profit, business, goodwill, opportunity or data, howsoever arising.

18.6 Aggregate cap. Notwithstanding anything to the contrary, the aggregate liability of the

Company in respect of all claims arising out of or in connection with a Booking, whether in contract, tort or otherwise, shall not exceed the higher of (i) the Booking Fee paid by You in respect of the Booking giving rise to the claim, and (ii) INR 50,000/-. This cap shall apply in the aggregate to all claims arising within a period of 6 months preceding the date on which the claim is first notified to the Company.

18.7 Nothing in these Terms shall exclude or limit any liability which cannot lawfully be

excluded or limited under Applicable Law, including liability for death or personal injury caused by the Company's own gross negligence or wilful misconduct, or the rights available to You as a consumer under the Consumer Protection Act, 2019.

19.1 You shall indemnify, defend and hold harmless the Company, its holding, subsidiary and

affiliate entities, and their respective directors, officers, employees, agents, Walkers and representatives (collectively, the "Indemnified Persons"), from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with:

(a) any breach by You of these Terms or of any Applicable Law;

(b) any inaccuracy, incompleteness, non-disclosure or misrepresentation in the

information furnished by You, whether in relation to Yourself or the Pet;

(c) any act, conduct, aggression or omission of the Pet, including any injury, death or

damage caused by the Pet;

(d) any injury or loss suffered by a Walker in the course of or in connection with a

Walk, save to the extent directly attributable to the gross negligence or wilful misconduct of the Company;

(e) any claim by a third party, including any housing society, building management,

municipal authority, neighbour or other pet owner, arising from the Pet or from the performance of a Walk;

(f) any veterinary or medical expenses incurred pursuant to Clause 16; and

(g) any fine, penalty or charge lawfully levied, or any claim or dispute raised, by any

housing society, resident welfare association or building management in connection with the Walker's entry into or presence on the premises, the use of lifts or common areas, or the conduct of the Pet in such areas.

19.2 The Company shall be entitled, at Your cost, to assume the exclusive defence and control

of any matter otherwise subject to indemnification by You, and You shall cooperate fully in such defence.

19.3 This Clause 19 shall survive the termination of these Terms and the deactivation of Your

account.

25.1 The Company may, at its sole discretion and without prior notice, suspend, restrict or

terminate Your access to the Platform, cancel any Booking and deactivate Your account, where:

(a) You are in breach of any provision of these Terms;

(b) any information furnished by You is found to be false, misleading or incomplete,

including as to Your age or identity or as to the health or behaviour of the Pet;

(c) Your conduct towards a Walker, another user or the Company's personnel is

abusive, threatening, discriminatory, harassing or otherwise inappropriate;

(d) there is any actual or suspected fraudulent, unlawful or unauthorised use of the

Platform or of any payment instrument;

(e) any amount due from You remains unpaid;

(f) the Pet is found to pose a risk to Walkers, other animals or the public;

(g) such action is required under Applicable Law or is directed by any governmental,

statutory or judicial authority; or

(h) the Company reasonably considers such action necessary to protect the safety of

any person, animal or the integrity of the Platform.

25.2 You may terminate Your account at any time through the Platform or by writing to the

Grievance Officer. Termination shall not affect any Booking already in progress, any amount due and payable, or any right or liability accrued prior to termination.

25.3 Clauses 11.6, 12, 15, 16.4, 17, 18, 19, 21.2, 22, 26, 27 and 30 and all other provisions

which by their nature are intended to survive, shall survive termination.

Pet Owner Terms Terms and Conditions