Legal Policy

D.2.1 Your personal data is processed for the following purposes:

Creation and administration of Your account and verification of Your identity; matching and allocation of Walkers; performance and completion of Bookings; enabling live tracking and safety features; processing of payments, refunds and invoices; customer support and grievance redressal; incident investigation, insurance claims and dispute resolution; prevention and detection of fraud, abuse and unauthorised access; improvement of the Platform, analytics and product development; service and safety communications; marketing communications, subject to Your consent and right to opt out; and compliance with Applicable Law and with the directions of any lawful authority.

D.2.2 Processing is undertaken

on the basis of the consent given by You at the time of registration and at the point of collection, and, where applicable, on such other legitimate uses as are permitted under the DPDP Act.

D.2.3 Your personal data shall not be processed for any purpose incompatible with those set out

above without obtaining fresh consent.

D.3.1 The Company may share Your personal data with:

(a) Walkers, on a need-to-know basis and only to the extent necessary for the performance of a confirmed Booking, comprising Your first name, masked contact number, pick-up location and the particulars of the Pet, including its medical and behavioural disclosures;
(b) payment aggregators, gateways and banks, for processing of payments and refunds;
(c) cloud hosting, communication, analytics, mapping and customer-support service providers, engaged as data processors under contractual obligations of confidentiality and security;
(d) veterinary practitioners, clinics and hospitals, in the event of an emergency under Clause 16;
(e) insurers and claims administrators,in connection with any claim;
(f) professional advisers, auditors and insurers of the Company; and
(g) governmental, statutory, regulatory, judicial or law-enforcement authorities, where required under Applicable Law or pursuant to a lawful direction.

D.3.2 The Company does not sell, rent or trade Your personal data.

D.3.3 In the event of a merger, amalgamation, restructuring or transfer of business, Your personal

data may be transferred to the successor entity subject to the same obligations as are contained herein.

D.4.1 Personal data is stored on servers located in India and/or with reputed cloud service

providers, and any transfer outside India shall be undertaken only in accordance with Applicable Law.

D.4.2 The Company adopts reasonable security safeguards, including access controls,

encryption in transit, role-based access, logging and periodic review, in accordance with the standards prescribed under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, for so long as the same remain in force, and the DPDP Act.

D.4.3 Personal data is retained for so long as Your account remains active and thereafter for such

period as is necessary for the purposes for which it was collected, or as required for the establishment, exercise or defence of legal claims, insurance, audit, taxation or compliance with Applicable Law, including any minimum retention period prescribed under the DPDP Act and the rules made thereunder, following which it shall be erased or anonymised.

D.4.4 In the event of any personal data breach, the Company shall notify the Data Protection

Board of India and the affected Data Principals in the manner and within the timelines prescribed under Applicable Law.

D.5.1 Subject to Applicable Law, You have the right to: obtain a summary of the personal data

processed and of the processing activities undertaken; obtain the identities of the Data Fiduciaries and processors with whom Your data has been shared; seek correction, completion, updating or erasure of Your personal data; nominate another individual to exercise Your rights in the event of Your death or incapacity; withdraw Your consent at any time; and access a grievance redressal mechanism.

D.5.2 Requests may be made through the in-app privacy settings or by writing to the contact set

out in Clause D.9. The Company may seek verification of Your identity before acting upon a request.

D.5.3 Withdrawal of consent shall operate prospectively. Where the withdrawal relates to data

necessary for the provision of the Services, the Company may be unable to continue providing the Services, and may deactivate Your account. Erasure may be declined or deferred where retention is required under Applicable Law.

D.6.1 The Application may use software development kits, local storage, cookies and similar

technologies for authentication, session management, preference storage, security and analytics. The website may use cookies and similar technologies for analytics and functionality, and may collect limited personal data that You voluntarily submit, for example through a contact or enquiry form. Any personal data so collected is processed in accordance with this Policy.You may manage the relevant settings through the Application or Your device, though certain features may not function correctly if the same are disabled.

D.7.1 Location data is collected for the purposes of service availability, Walker allocation,

navigation, live tracking during an active Booking and safety. Location is not collected in the background outside an active Booking unless You have expressly enabled such permission.

D.7.2 Photographs uploaded by You and images captured during a Walk are used for

identification of the Pet, proof of service, incident documentation and dispute resolution. The Company shall not use images of Your Pet for marketing or promotional purposes without Your separate consent.

D.8.1 The Platform is intended solely for use by persons who have attained the age of eighteen

(18) years. The Company does not knowingly collect or process personal data of any child, and does not undertake any tracking, behavioural monitoring or targeted advertising directed at a child.

D.8.2 Where the Company becomes aware that personal data of a person below the age of

eighteen (18) years has been collected, whether by reason of misrepresentation of age or otherwise, the Company shall deactivate the account and erase such data as expeditiously as practicable, save to the extent retention is required under Applicable Law.

D.8.3 Parents and lawful guardians who believe that the personal data of a child has been

furnished to the Platform may write to the contact set out in Clause D.9, and the Company shall take prompt action.

D.9.1 Any grievance relating to the processing of Your personal data or the exercise of Your

rights may be addressed to:
Name: ________
Designation: Grievance Officer
Email: ________
Address: ________

D.9.2 The Company shall respond within the timelines prescribed under Applicable Law. Where

You are not satisfied with the response, You may approach the Data Protection Board of India in accordance with the DPDP Act.

D.10.1 The Company may update this Privacy Policy from time to time. Material changes shall be

notified through the Platform, and where required under Applicable Law, fresh consent shall be acquired.

Undertaking

You understand and agree that:

- Eligibility: You must be 18 years of age or above and provide accurate and complete information while using Animal Connect.

- Verification: The information provided by You, including Your name, contact details, identification documents and photographs, must be true, accurate and up to date. You may be required to provide Your phone number, identification and email address for verification. Animal Connect may conduct appropriate verification or background checks and may suspend or remove any account where suspicious, fraudulent or unsafe activity is identified.

- Payment Through the Platform: You agree to make payments for Bookings through the payment methods provided or authorised by Animal Connect. You must not circumvent the platform by making or accepting payments outside Animal Connect where the Booking is intended to be completed through the Application.

- Disputes and Refunds: Where a dispute is raised regarding a service and Animal Connect determines, in accordance with its applicable policies, that a refund is due to You due to the service provider's failure to provide the agreed services, Animal Connect may facilitate or process the applicable refund in accordance with the relevant refund and dispute- resolution terms.

- Independent Service Providers: Service providers listed on Animal Connect are independent service providers and are not employees, agents or representatives of Animal Connect. Animal Connect facilitates the booking of pet-related services but does not itself provide those services.

- Pet Safety and Emergencies: You acknowledge that pet-related services may involveinherent risks. You are responsible for providing accurate information regarding Your pet, including relevant behavioural, medical, dietary and safety information, and for following applicable instructions and safety requirements. In the event of an emergency, Animal Connect may assist in accordance with its applicable policies, including facilitating communication with the relevant service provider or veterinary support, where available.

By proceeding with the listing/booking of services, You confirm that You have read,understood and agree to the above terms.

(Click Wrap) AGREE